Bad support service… Can’t come to mortgage administrator. Come refinance processes. Turned in all records, overlooked 5 closings. Nonetheless prepared! Taking a loss. Troublesome customer support. Bad offer! Exactly how did it arrive at 4.5 million when you look at the transformation? Ask your States Lawyer Place of work.
It keep going me to the brand new mortgage processors
Dreadful customer support. I have been discussing an excellent refinance because the zero nearer to closure than just I found myself into the Summer. Support service is bull crap. They just import us to different people, and i am bounced up to including a basketball. Really troubled and upset and you may have always been moving my personal financial at the earliest opportunity. Do not recommend The fresh new Rez at all.
My mortgage is which have Ditech also it is marketed in order to The Rez
Avoid using NEWREZ….most significant error You will find generated. Become seeking to refi. Due to the fact Will get these days it is October still wishing. I have sent an identical papers for the multiple times. Can not come to anyone by cellular telephone. My loan is accepted 2 months back still wishing. This company was a joke go elsewhere.
The Rez is the terrible mortgage company!! Brand new Rez called and you may available to refi my mortgage in the good down interest. The borrowed funds Manager Ryan informed me it could be simple “no problem”. He and additionally told you no need for another assessment due to the fact mortgage was just 12 months old therefore just weren’t bringing people extra money away! HA… 5 weeks later they are requesting docs it actually have. The mortgage Processor chip usually do not comprehend the docs We publish on their safer site. This new surely bad bank I’ve actually worked with! Conserve new anger and acquire various other financial!!
NewRez/Shellpoint gotten our very own financial out of Ditech. Basic commission in order to NewRez was at , and this i arranged through the NewRez website to own automated costs on first of each month. Most of the went well up to . They never ever took new payment which had been supposed to be removed from your savings account! We failed to observe until we got a call to the from certain strange count saying they certainly were NewRez, don’t speak with her or him while we didn’t accept the quantity. Examined our Read Full Report very own membership online via their site and you will reduced and you can behold the brand new Oct percentage had not been instantly obtained! Had towards phone with NewRez customer support instantly to find aside the thing that was taking place and are informed it had been specific sort of “glitch”. Mind you, money being animated having fee well because ! You will find lots of profit the newest bank account for this! We talked having two different individuals toward , on the second people using the fee over the telephone which have the latest statement off her that there could well be no later costs, no fee and it also could well be ACH. It is currently and on its page it is showing me that it’s a keen unapplied percentage! What the heck, here is the October step one commission and should was in fact used as a result Instantaneously on the . Therefore we get on the telephone once more together with them today and you can ask what are you doing? Are told you to she’d immediately consult it is placed on the latest Oct percentage and “you aren’t late” We called the bank after conversing with NewRez with the and you will the bank said “zero sample on percentage had been expected of the NewRez/Shellpoint, it (the lending company) commonly ending one fee and we has lots of currency to pay for cuatro numerous years of payments”! I’ve less than 1 year kept on this 1st home loan consequently they are undoubtedly considering going to the state attorney general’s office, the higher company bureau, choosing legal counsel and paying it regarding now. All of our online membership that have NewRez suggests another fee to be auto-repaid is scheduled for The fall of 1, however, if i you will need to look at the planned automatic costs, they confides in us we can’t as membership is “past-due”. This is so completely wrong with the of a lot account! We have Not ever been late in the 30 many years with the financial fee and now we has the ultimate credit history more 850! Are they now planning to shag the credit history? Avoid Them!
